IT 199 - Help Desk Internship (4 credit hours)

Offered in Variable Terms (0-0-16)
Provides the students with hands-on experience in a computer support environment. The student will perform end user support activities. All activities will be tracked with a typical help desk ticketing software. The routine activities required will range from hardware and wiring installations and software upgrades to virus removal and simple domain account activities like resetting passwords. The student will be expected to work approximately 16 hours per week and is required to take the Comp TIA A+ Certification exam.
PREREQUISITE(S): Instructor permission.
Master Syllabi: https://share.ncmich.edu/academics/master_syllabi