Sep 30, 2020  
Catalog 2017-18 
    
Catalog 2017-18 [ARCHIVED CATALOG]

OAS 101 - Customer Service (1 credit hour)


Offered in Fall, Winter, Summer Terms (1-0-0)
This course is designed to provide training in customer service skills required of employees in the business or office setting. Through the use of group discussion, activities and personal skills practice, students learn to communicate effectively with their customers in a variety of situations. Emphasis is placed on creating positive, memorable experiences for all customers. Participants learn skills in how to determine and respond appropriately to customer needs, recognize opportunities to exceed customer expectations, avoid creating negative customer interactions, and manage customer transactions toward positive, efficient conclusions.
Master Syllabi: https://share.ncmich.edu/academics/master_syllabi