Oct 03, 2024  
Catalog 2022-2023 
    
Catalog 2022-2023 [ARCHIVED CATALOG]

OAS 101 - Customer Service (1 credit hour)


Offered in Winter Term (1-0-0)
Designed to provide training in customer service skills required of employees in the business or office setting. Students learn skills in how to determine and respond appropriately to customer needs, recognize opportunities to exceed customer expectations, avoid creating negative customer interactions, and manage customer transactions towards positive, efficient conclusions.
Master Syllabi: Master Syllabi